Writing

The decisions that determine whether your systems can learn, report, or protect happen in the design of the input experience, long before any engineer touches the data.

AI isn't hard because you're bad at it. You just walked in the wrong door.

Why the most dangerous thing a designer can develop isn't a skill — it's range.

AI doesn't threaten the human parts of design. It exposes them. Here's why that's the best thing to happen to this field in twenty years.

Here's my small act of resistance: a product design article built on the two Star Trek principles that have guided my entire career.

What a four-year-old subway operator taught me about delight in internal tools.

Enterprise and internal tool design requires a different set of instincts, and a different kind of leadership. Here are five principles I've uncovered the hard way.

There's an unspoken hierarchy in product design. Consumer-facing products sit at the top. I'd like to make the case that this hierarchy is wrong.